In todays WSJ we learn how to communicate when angry – avoid mimicing the bad behavior of shouting and firing back at someone who is doing just that to you.

Instead express yourself in Five Steps;
1. Calm down; take a walk, get some sleep and “cool down’. Ask the other person to talk – say “When is a convenient time?”
2. Acknowledge the difficulty of having this conversation – defuse the other person’s anger and their possibly defensive reaction.
3. Say “I”, not “you”. Don’t say “you did …. wrong”. Say “I felt hurt when you did ….”
4. Find out why. Ask for the other person’s point of view. Really listen to the answer.
5. Say everything. Put it all on the table and talk about how you can change the situation in the future

Good Luck!

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